About RETAIL
The retail industry has struggled in the last decade. There has been a change in the way business has been done which has affected both large and small retailers. It is an increasingly competitive and pressured landscape and it is vital for retailers to keep up to date with customer behaviour and new trends in delivering products and services. We can deliver training from entry level to leadership that will impact on your bottom line now and prepare you for the future.
We can deliver all qualifications as in-house bespoke group training and each course can be contextualised to meet your organisation's needs. Please contact us to discuss your specific training needs or to receive an obligation free quote.
Our training can be offered as bespoke group training and delivered on-site at your organisation. Please contact us to discuss your specific training needs or to receive an obligation free quote.
Customer Service
BUILD A QUALITY RETAIL TEAM – 24 January 2019
Other courses available are:
Dealing with Difficult People | Providing Exceptional Customer Service | Time management | Telephone skills (outbound and inbound)
Sales and Marketing
MARKETING PRINCIPALS AND PRACTICE
PERSONAL BRANDING IDENTITY AND INFLUENCE
Other courses available are:
Sales Growth | Inbound and outbound telephone skills | Creating an online business strategy
Enquire
DELIVERY METHODSE-Learning (online)
Our accredited courses can be undertaken online on any device at any time through our Moodle platform. Rest assured that you or your staff will be supported and guided by our experienced facilitators and trainers along the learning journey.
Blended Learning
Our courses can be undertaken through blended delivery which is a combination of online, self-paced learning and a classroom component.
Classroom/Group Training
For organisation’s that are looking for a more personalised approach, we offer group training for most of our training programs. Our highly customised group training can be delivered on-site or at our Balcatta or Mandurah training venue. Please contact us to discuss your training requirements.
Customisation/Bespoke
We pride ourselves on offering flexible learning pathways and offer a learner the option to choose from a range of units to customise a qualification to best meet their personal and/or professional learning needs.
We also take the opportunity to customise these programs within regulation to meet any relevant organisational necessities, making our programs a more comprehensive and valid experience for the participants. This can include extra course content, workplace coaching and mentoring and other supportive initiatives to guarantee a memorable program that delivers.