The retail industry has struggled in the last decade. There has been a change in the way business has been done which has affected both large and small retailers. It is an increasingly competitive and pressured landscape and it is vital for retailers to keep up to date with customer behaviour and new trends in delivering products and services. We can deliver training from entry level to leadership that will impact on your bottom line now and prepare you for the future.

Most of our qualifications are delivered online and can be undertaken anytime and anywhere through our Moodle Learning Management System. We can deliver all qualifications as in-house bespoke group training so contact us to discuss your requirements.
We offer industry relevant professional development training courses on a regular basis so check out our upcoming professional development courses.

Are you looking for group training or bespoke in-house training please have a look at our wide range of topics. Our training can be held at your premises or our Balcatta or Mandurah training facilities.

Don’t see the topic you are after, please contact us to discuss your specific training requirements.

Customer Service

Dealing with Difficult People | Providing Exceptional Customer Service | Time management

Sales and Marketing

Sales Growth | Inbound and outbound telephone skills | Creating an online business strategy

Upcoming Professional Development

No courses are currently scheduled, please contact us to discuss your training requirements.



DELIVERY METHODSE-Learning (online)

Our accredited courses can be undertaken online on any device at any timethrough our Moodle platform. Rest assured that you or your staff will be supported and guided by our experienced facilitators along the learning journey.

Blended Learning

Our courses can be undertaken through blended delivery which is a combination of online, self-paced learning and a classroom component.

Classroom/Group Training

For organisation’s that are looking for a more personalised approach, we offer group training for most of our training programs. Our highly customised group training can be delivered on-site or at our Balcatta or Mandurah training venue. Please contact us to discuss your training requirements.


We pride ourselves on offering flexible learning pathways and offer a learner the option to choose from a range of units to customise a qualification to best meet their personal and/or professional learning needs.

We also take the opportunity to customise these programs within regulation to meet any relevant organisational necessities, making our programs a more comprehensive and valid experience for the participants. This can include extra course content, workplace coaching and mentoring and other supportive initiatives to guarantee a memorable program that delivers.