SIR30212 Certificate III in Retail Operations

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This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply
discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail
fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a
store team


This qualification will provide you with an edge when applying for supervisory positions.  It will verify the skills and knowledge you have if you have been learning on the job. You will be recognised in your workplace for superior skills across a range of aspects of retailing.  As a result you will have more confidence in fulfilling your job role and those around you will have more confidence in you.

Delivery Options

This qualification is delivered online and self-paced, but with the support and guidance of our experienced facilitators and trainers. Recognition of Prior Learning (RPL) pathway also available.

Face to face delivery available for groups.

Core units
SIRXCOM101 Communicate in the workplace to support team and customer outcomes
SIRXIND101 Work effectively in a customer service environment
SIRXSLS201 Sell products and services
SIRXSLS303 Build relationships with customers
SIRXWHS101 Apply safe work practices
SIRXWHS302 Maintain store safety


Elective units
SIRXCCS201 Apply point-of-sale handling procedures
SIRXCCS202 Interact with customers
SIRXICT001A Operate retail technology
SIRXINV001A Perform stock control procedures
SIRXINV002A Maintain and order stock
SIRXMER303 Coordinate merchandise presentation
SIRXRSK201 Minimise loss
SIRWSLS303 Analyse and achieve sales targets


General Information
Unless otherwise indicated the following general information applies to your course:
Pre-course information should be sent to you on enrolment.
For a full refund cancellations must be 14 days prior to course commencement.
Credit card facilities and payment plans through PaySmart are available


Cost: $1,650