At Skills Strategies International we have been delivering bespoke training to businesses and educational institutions for close to 20 years. Our customer led approach to training and industry specific training solutions has seen us become a preferred and trusted training organisation across Australia. From highly effective online learning, to customised face-to-face training, Skills Strategies International has flexible delivery methods to meet your organisation's needs.
Your organisation is unique, your learners are all different and your training should be too. We will work closely with you to understand your needs and requirements, creating a training program focused on your learning and business objectives as well as the challenges facing your organisation.
We offer qualifications and industry relevant professional learning programs that can be customised to your individual learners and business needs. We will work in consultation with you to determine the best approach for your organisation and learners. Our in-house training courses can be delivered on-site at your premises or at our Balcatta and Mandurah training venue. Have a look at our Training Programs for our wide range of courses.
Professional Development: DEALING WITH DIFFICULT PEOPLE (Retail)
|Need||A national not-for-profit organisation with a large customer facing retail workforce was looking for a solution to empower its staff in dealing with difficult customers.|
|Our solution||We developed a “Dealing with difficult people “training program tailored to the specific needs of the organisation’s retail workforce. As the content was highly practical staff was able to immediately implement what they had learnt.|
|Duration||½ day on-site training with tailored role play for 60 staff.|
Professional Development: SUCCESSFUL SELLING
|Need||A mid tier service industry company had 3 staff members that required sales training to convert leads.|
|Our solution||We did a Training Needs Analyses (TNA) for the organisation and developed a Successful Selling training program in line with the organisations key goals. Staff needed to be ready to go out and sell the next day and by following the learnt process felt empowered to start converting leads.|
|Duration||1 day bespoke group training for 3 staff with a self assessment form for continued improvement.|
Professional Development: INBOUND TELEPHONE TRAINING
|Need||An aged care organisation requested a bespoke inbound telephone training solution to assist the conversion of incoming telephone enquiries.|
|Our solution||We developed a highly customised inbound telephone training workshop followed by individual on-the-job coaching in line with quality assurance.|
|Duration||½ day on-site group training followed by individual on-the-job coaching and a group evaluation session to ensure a smooth implementation process.|