TAE gets Rave Reviews

TAE40110 CERTIFICATE IV TAE Training Receives Exceptional Learner Feedback

The Certificate IV Training and Assessment qualification underpins the Vocational Education and Training system and it is important that delivery adequately prepares participants for becoming competent and engaging trainers and assessors. Various strategies are utilised by SSI trainers to ensure the best possible outcomes for learners.

Skills Strategies International receives high commendations for delivery of its TAE qualification which is reflected in the following summary information from learner feedback questionnaires.


VET in Schools Customer Survey


(Report by Trevor Brannon)

Skills Strategies International auspices a selected number of schools to auspice their VET in Schools delivery in Certificate II in Business, Information and Digital Technology, Creative Industries, Live production and Services, Retail and Skills for Work and Vocational Pathways.  Schools are chosen according to their history in VET delivery, their commitment to industry standard outcomes for their learners and their dedication to finding employment outcomes for their learners.

Based on the 2014 VET in Schools audit by TAC, it was determined that a focus would be on improving school based programs.  It was determined that asking our customers was the best way of commencing an improvement program.  A telephone survey where all VET Coordinators and teachers were consulted is the basis of the improvements which have since been made.


Quality Report 2014


Continuous improvement is a necessary process for any organisation.  For Registered Training Organisations this is a requirements spelled out in the NVR or AQTF Standards.

Every year we collect data on client satisfaction for reporting to ASQA, the vocational education and training regulator.  This is a compliance requirement.

Unfortunately many participants find the survey broader than their training experience and complain of its irelevance in reviewing their particular course. As a result returns of the online survey are not high.  As a result will have decided that we will do the surveys by telephone in 2015 and use the call as a means of improving our relationships with our clients and finding out what their real needs are.

More important than the actual data collected is how we use this data to improve our performance in meeting client needs.