Who is the client; government or industry or the individual?

What is a client?

According to the Webster dictionary a client is a person who pays a professional person or organization for services. : a customer in a shop or hotel.  

What is client or customer centred?

What is a client centred or customer oriented organisation?  Businessdictionary.com states that customer centred is " A term used to describe actions taken by a business to support its sales and service staff in considering client needs and satisfaction their major priorities. Business strategies that reflect a customer-centered approach might include: developing a quality product appreciate by customers, and responding promptly and respectfully to customer complaints and product queries." 

If we are running a business in  the Vocational Education and Training sector, just like any other business, it is important to know who our customer is and to ensure we provide a customer centred approach that makes their statifaction our major priority.  We all know this and we gather data from our customers to ensure we can improve our business and provide the service they require.

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Your STATE, your CHOICE.

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The sun is shining, the sky is blue and the road ahead is winding. You have the window down to feel the warm breeze. Your favourite tunes are playing on the stereo. You are as one with your environment. Then you hear the wail of a police siren….. Do you… panic and check your speedo? Quickly think of what else you could have done wrong?

If so, you have anchored the sound of the siren to a guilty state.

Take a moment to assess how you feel RIGHT now. Are you relaxed, calm, impatient or even bored? Each of these are STATES. In NLP, the term ‘state’ is the combination of a person’s internal representations and physiology.

State management is very important, as most conditions that you have are state dependent. The more you consider emotional states the more you realise how they may hamper or improve your life at any given moment. 

Few people have any trouble talking one to one or even in small groups in general conversation.  Most people will happily (and loudly) sing in the shower, if they believe there is no-one else around to hear them.  Why then if we put them in front of a formal audience do they become a bag of nerves and their performance level reduces drastically? They have anchored this stimulus to a negative state.

Our experiences of the world are processed internally in many ways and the resultant states are referred to as either associated or dissociated depending whether we see the experience from the inside or the outside.  If, when we think about an experience, we see ourselves in the picture performing the experience, we say we are dissociated because we have feelings ABOUT the experience. If, instead, we see the experience through our own eyes as if we are in it, we say we are associated because we HAVE the feelings that go with the experience.

Knowing this, we can now help ourselves, or others, move from an unresourceful or stuck state into a resourceful state by the use of anchors. By collapsing the negative anchor which activates the stuck state and replacing it with a positive alternative, you can instantly move to a resourceful state when the anchor is triggered. We do this by dissociating the negative experience and associating the positive experience. With practice we can generate a new behaviour to the stimuli.

Want to know more about STATES? Call 6143 2180

Storytelling

Stories have historical significance.  Stories were the way the bards and minstrels passed the historical occurrences through the generations prior to writing and mass publications (not to mention film and television).  Tribes sat around a fire and were entertained and educated.  Sometimes dance and/or music accompanied the story.   Families retold the stories of ancestors and passed on to the children what the family stood for.  The stories represented what was important to the culture and carried the messages though history, modifying anything that didn’t fit the changed historical circumstances.

Stories are some of the first things we remember as youngsters.  Those “once upon a time” tales form some of our earliest memories. Who doesn’t remember the housebreaker, Goldilocks and the very human bear family?  Or the pigs that built substandard housing and came to a tragic end.    These stories are remembered way into adulthood where we can clearly understand the underlying message.  Other myths and fables like the Ant and the Grasshopper and the Shepherd by who cried Wolf also exemplified messages that were part of the dominant culture.   

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Interior Design

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yellow living room accents 300x250

Interior design is the art and science of enhancing the interiors of a space or building, to achieve a healthier and more aesthetically pleasing environment for the end user. Interior design is a multifaceted profession that includes conceptual development, space planning, site inspections, programming, research, communicating with the stakeholders of a project, construction management, and execution of the design.

I have taken my years of business, leadership and project management experience and applied them to my passion, interior design. I love creating special meaningful spaces for people to relax, entertain and cook in. Having completed a Diploma in Interior Decoration and  renovated and designed numerous homes has provided me with the skills and knowledge to show others how to develop their passion into a rewarding career.